Giftcard
Our digital Giftcards are redeemable online only. They are delivered via email ready for you to forward to a friend or loved-one or print out. If you would like the balance transferred for use in our shops, please call Dan on 020 8761 1011 and we can set this up.
At rigby & mac, we try and deliver your purchases in the quickest and safest way. Where possible, all orders placed before 4.00pm (excluding weekends and bank holidays) will be dispatched the same day and all other orders will be dispatched the next working day. All orders are sent by recorded delivery and will require a signature on receipt.
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UK Next Business Day Delivery
Get your order the next business day if ordered by 4pm
£7.95 -
UK Standard Delivery
Typically delivered within 3 business days
£5.50 -
Collect From Store
Collect from your nearest rigby & mac store, we have 3 stores in Dulwich, south east London
Free
Please check all goods on receipt as we need to receive any damaged goods within 14 days of receipt. Please see returns policy for further information.
We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of it) for any reason other than any cause beyond our reasonable control, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
Annie Sloan Orders
Annie Sloan is a keen supporter of high street stores like ours, she feels that free shipping can be detrimental to the high street economy so does not allow any of her stockists who also sell online to offer this incentive. We hope you can understand.
Large or heavy furniture items
Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by specialist carriers and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. All items are dispatched from our London headquarters and the cost for the delivery of such items is determined by the delivery address provided.
Local collection
If you live locally to one of our stores, then you can choose to collect your purchases in person. Place your order by 3pm and it should be ready to pick up the next business day. As space is tight please note that we cannot store items at our shops for more than 24 hours without prior arrangement. After this time uncollected items will be returned to our warehouse.
To arrange a local collection please order and pay online as normal making sure that you check the box marked ‘Collect from Store’ in the process, then simply call us on 020 8761 1011 to arrange a convenient store and time.
To find your nearest store and see business hours please see our stores.
International Shipping
We are currently unable to deliver internationally. This is a service that we plan to offer in the future but for the time being we are unable to deliver outside Mainland UK. Many of our products are available via the independant boutique online market place, Trouva, who do ship internationally.
Packaging
Orders will be wrapped in acid free tissue paper with a rigby & mac label as standard. Wherever possible we try to recycle outer packaging and padding materials.
If your purchase is a gift we also offer a gift wrap service, please see Gift Wrapping to find out more.
If you have any further questions about deliveries then please contact us on 020 8761 1011 or via email customercare@rigbyandmac.com.
We really hope that you will be delighted with your purchases. However, if you wish to return an item, please follow the below procedures and we will be happy to assist you.
Non Faulty Goods
If you are not completely satisfied with your purchase, simply return the goods to our Returns Department within 14 days of receipt with the completed Returns Form. Providing goods are in their original condition, we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below.
Please note that all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you return the package by recorded delivery, which insures the value of the goods, as well as retaining your proof of postage. We reserve the right not to process your return if the goods are not returned to us intact, unworn, unused, undamaged and within 14 days of receipt. When trying on items of clothing, please do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Parcels may take up to 7 working days to reach us so we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days. Please do keep proof of postage in case goods arrive back late. We regret that we cannot accept items which are received after 14 days from receipt or which are no longer in a resalable condition. Please note that in the interests of hygiene, we cannot exchange or refund pierced earrings, undergarments or cosmetics unless proven faulty.
Returns Process
Unwanted goods must be returned to us in the original packaging, in perfect condition and accompanied by a completed Returns Form, which you will find enclosed with your goods. Please then return to:
Returns Department
rigby & mac
Unit D013 Park Hall Trading Estate
62 Tritton Rd
London
SE21 8DE
Please note, the cost and safety of the goods are your responsibility until they reach us, therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Incorrect or Faulty Goods
We inspect all products prior to shipping to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or is in some way faulty, please contact customercare@rigbyandmac.com immediately. Quote your order number and give the details of the product and the problem with the item received and specify whether you require a refund or a replacement. We will then advise on how to proceed with the return. Please check all goods on receipt as we need to receive any damaged goods within 14 days of receipt.
Refunds
We will issue a full refund (excluding original delivery charges) for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 14 working days from processing your return and will exclude shipping costs.
If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact customercare@rigbyandmac.com so that we can update your payment type and ensure that your refund gets processed correctly.
If a promotional discount was applied to your original order, the amount charged and eventually refunded will be adjusted to allow for the revised order value and appropriate discount level.
In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase. If you have not yet received your order, please contact customercare@rigbyandmac.com as soon as possible to arrange cancellation before the order is dispatched.
All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
In accordance with the distance selling regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.
Disputes
In the unlikely event of an unresolved dispute then please do contact an authorised ADR provider for advice. Please click here for a directory of UK ADR providers. More information regarding online dispute resolution can be found on the ODR platform.
If you have any further questions about returns then please contact us on 020 8761 1011 or via email to customercare@rigbyandmac.com